Isn't that incredible that Telecom New Zealand can charge my mobile data usage every month but it can't provide a simple way, other then calling their help desk every day, to follow my usage?
They are able to put a $$$ amount in my monthly bill, but I can't find my usage in data terms (megabytes or gigabytes) anywhere on the invoice or on-line.
They use a very cryptic "data calls" unit that means nothing to me.
Telecom New Zealand makes it really hard for me to control my usage. And they charge dearly if I go over my limits.
Vodafone is a bit better in this area, but their on-line meter is frequently outdated or incorrect according to discussions in our forums.
In Australia the Australian Competition and Consumer Commission issued a warn to consumers regarding mobile data usage.
What about here? TUANZ? Commerce Commission? Anyone awake and aware that we have overpriced data plans?
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